Polityka wysyłki
Shipping Policy
Last updated: 8 September 2026
This Shipping Policy explains how orders placed at kravx.online are processed, dispatched, and delivered.
- Fulfilment Model
KRAVX operates using a dropshipping fulfilment model. Your order may be shipped directly from an external supplier's warehouse, which may be located outside your country or outside the European Union. This does not affect your consumer rights in any way. KRAVX remains your sole point of contact for all order, delivery, and return matters.
- Order Processing Time
Order processing time may vary depending on the specific product, its availability, and the supplier fulfilling your order. Where processing time information is available for a specific product, it will be indicated on the product page or communicated to you after your order is placed. You will receive an order confirmation email once your order has been accepted.
- Estimated Delivery Times
Delivery times vary depending on the specific product, your delivery country, the supplier, and the carrier. Where an estimated delivery timeframe is available for a specific product or order, it will be displayed on the product page or at checkout before you complete your purchase.
If no delivery timeframe is shown, we will deliver within a maximum of 30 days from the date of your order confirmation, unless we notify you otherwise. If we are unable to meet this timeframe, you will be informed promptly and given the option to wait or cancel your order for a full refund, in accordance with EU consumer law.
- Shipping Costs
Shipping costs, if any, are calculated and displayed at checkout before you complete your purchase. The cost shown at checkout is the final shipping charge — no additional shipping fees will be added after your order is placed.
- Customs, Duties, and Import Charges
If your order is shipped from outside the European Union, it may be subject to customs inspection and import duties or taxes imposed by your country's authorities. Any such charges are the responsibility of the recipient and are not included in our product prices or shipping costs unless explicitly stated at checkout.
We recommend checking with your local customs authority if you are unsure whether import charges apply to your order. KRAVX is not responsible for delays caused by customs processing.
- Order Tracking
Where tracking is available, you will receive a tracking number by email once your order has been dispatched. Tracking information may take 24–72 hours to update after dispatch. Not all shipments include tracking — this depends on the carrier and shipping method used for your order.
- Delivery Delays
Delivery times may be affected by factors outside our control, including but not limited to: customs processing, public holidays, extreme weather, carrier disruptions, or high-volume shipping periods.
If your order has not arrived within the estimated delivery window, please contact us at officekravx@gmail.com and we will investigate with the supplier and carrier on your behalf.
As an EU consumer, if we fail to deliver within the agreed period, or within 30 days where no period was agreed, you have the right to cancel your order and receive a full refund in accordance with EU Directive 2011/83/EU.
- Incomplete, Lost, or Damaged Shipments
If your order arrives damaged, is missing items, or has not arrived at all, please contact us as soon as possible at officekravx@gmail.com with your order number and, where possible, photographs of any damage.
We will work with the supplier and carrier to resolve the issue. Depending on the circumstances, we will offer a replacement, re-shipment, or full refund. Your statutory rights under EU consumer law apply in full.
Do not contact the supplier directly — KRAVX handles all delivery issues on your behalf.
- Incorrect Delivery Address
Please ensure your delivery address is correct before completing your order. We are unable to redirect shipments once an order has been dispatched. If an order is returned to the supplier due to an incorrect or incomplete address provided by the customer, we will contact you to arrange re-shipment. Additional shipping costs may apply in such cases.
- Your Consumer Rights
Nothing in this Shipping Policy limits or affects your statutory rights as a consumer under EU law or the laws of your country of residence. For information about returns and refunds, please refer to our Return & Refund Policy.
- Contact
For any questions about your shipment or delivery:
Stefan Popczyński Holding operating as KRAVX Email: officekravx@gmail.com Website: kravx.online