Polityka zwrotu kosztów

Return & Refund Policy

Last updated: 8 September 2026

At KRAVX, we want you to be completely satisfied with your purchase. This policy explains your rights and our procedures for returns, refunds, and cancellations.

  1. Seller Information

This store is operated by:

Stefan Popczyński Holding Goleszowska 3/97, 01-249 Warszawa, Poland Email: officekravx@gmail.com Website: kravx.online

  1. Your Right to Cancel (EU Consumers)

If you are a consumer located in the European Union, you have the right to cancel your order within 14 days without giving any reason.

The cancellation period begins on the day you, or a third party indicated by you (other than the carrier), receives the last item of your order.

  1. How to Exercise Your Right of Withdrawal Electronically

To cancel your order, log in to your customer account at kravx.online, navigate to your order, and use the cancellation or return request function. After submitting your request, you will receive an automatic email confirmation. This two-step electronic process fulfils the requirement under EU Directive 2023/2673, which applies from 19 June 2026.

Alternatively, you may notify us of your decision to cancel by sending a clear statement to officekravx@gmail.com. You may use the following wording, but it is not mandatory:

"I hereby give notice that I cancel my contract of sale of the following goods: [product name(s)], ordered on [date], received on [date]. Name: [your name]. Address: [your address]."

We will confirm receipt of your cancellation request without undue delay.

  1. How to Return an Item

  2. Submit your return request through your KRAVX account at kravx.online or by email at officekravx@gmail.com before the return deadline.
  3. We will confirm your request and send you the specific return address and shipping instructions for your order.
  4. Ship the item only after receiving return instructions from KRAVX.

Important: Do not return items without first receiving instructions from us, as the return address depends on the specific product and order. Please do not contact the supplier directly — KRAVX handles all returns on your behalf.

About our fulfilment model: KRAVX uses a dropshipping model. Your order may be shipped directly from an external supplier's warehouse, which may be located outside your country. This does not affect your consumer rights in any way. KRAVX remains your sole point of contact and is fully responsible for your order, return, and refund.

  1. Return Conditions

Items must be returned within 14 days of the date you notified us of your cancellation.

Please handle the goods with reasonable care. We may reduce your refund only if the value of the goods has been diminished by handling beyond what is necessary to establish the nature, characteristics, and functioning of the product. This is the only circumstance in which a deduction may be applied.

There is no requirement to return items in their original packaging. Please ensure the product is adequately protected during return transit to prevent damage.

  1. Return Shipping Costs

For cancellations under the 14-day right of withdrawal, return shipping costs are your responsibility, unless the item is faulty, damaged on arrival, or not as described (see Section 8).

You will be clearly informed of this before completing your purchase.

  1. Refunds

We will reimburse all payments received from you, including the standard delivery costs (but not any extra costs if you chose a more expensive delivery method than our standard option).

We will process your refund within 14 days of the date we receive the returned item or proof of return shipment, whichever is earlier.

Refunds are issued to the original payment method. We will not charge any fee for the reimbursement. A deduction may be applied only as described in Section 5.

  1. Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged on arrival, or not what you ordered, contact us at officekravx@gmail.com as soon as possible after discovery.

In such cases:

  • KRAVX will cover all return shipping costs
  • You are entitled to a full refund, replacement, or repair — your choice
  • Your statutory rights apply in full, including the 2-year legal guarantee under EU Directive 2019/771 on the conformity of goods
  • There is no time limit shorter than your statutory rights for reporting product defects

KRAVX will manage the entire resolution process. You do not need to contact the supplier.

  1. Exceptions — Items That Cannot Be Returned

The 14-day right of cancellation does not apply to:

  • Goods made to your specifications or clearly personalised
  • Sealed goods not suitable for return due to health protection or hygiene reasons, if unsealed after delivery
  • Goods which have, after delivery, become inseparably mixed with other items by their nature

These exceptions apply only where permitted under applicable EU consumer law. This is not an exhaustive list. For the full list of exemptions, refer to: europa.eu/youreurope/citizens/consumers/shopping/returns/index_en.htm

  1. Your Statutory Rights

Nothing in this policy limits or affects your statutory rights as a consumer under EU law or the laws of your country of residence. If there is any conflict between this policy and your statutory rights, your statutory rights prevail.

  1. Contact

Stefan Popczyński Holding operating as KRAVX Email: officekravx@gmail.com Website: kravx.online